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Date Added: Sat 21/01/2023

Operations Manager

Stroud, GL5, UK
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Job Type: Permanent, FullTime

Salary: £40000/annum

Juice is delighted to be supporting a leading organisation within the green energy industry, in their search for an Operations Manager to support their busy B2B team.

In this role, you will oversee the successful implementation of a variety of new initiatives across the department portfolio - helping to embed change and enable accelerated business growth. Working across a number of teams within the business, you will need to effectively engage with stakeholders to realise the delivery of improvements to systems and processes.

Main duties include:

* Own and manage the commissions process for external and internal customers

* Oversee the delivery of excellent customer service to develop robust and close working relationships with TPIs' finance/commissions teams, accurately delivering payments in a timely manner in line with process and contractual agreements

* Support the successful delivery of the TPI Commissions Tool through identification of user stories, challenging existing concepts and testing

* Flag deviations from expected contract fees and commissions performance, determine and evaluate mitigation actions, including overturns or contract amendments

* Lead in identifying, creating and designing changes to commissions processes, systems, and procedures resulting from analysis and data interrogation to minimise risk and maximise value for current and future contracts

* Continuous monitoring and review of the B2B internal commission scheme(s) to ensure alignment to business objectives and requirements, plus delivery of timely internal commission reports for sales staff

* Work with business stakeholders to implement change including new processes, user stories and system improvements - supporting in the documentation of these

* Lead some key business priority projects, such as B2B SMART meter roll out programme

* Play a key role in development and continuous improvement of Salesforce platform across key divisions on the business

* Assist internal stakeholders with data analytics and finding data led solutions to existing problems

* Support development of department growth plans

Skills required:

* Understanding of energy industry (desirable)

* Experience in management of performance related data

* Strong skill level in Excel, Salesforce, Power BI

* SQL knowledge (desirable)

* Exceptional communication and presentation skills with ability to communicate to a senior level of stakeholder - both externally and internally

* Strong leadership skills - with experience of leading a team(s) previously

* Ability to manage multiple stakeholders to meet account performance objectives and customers' expectations

* Understanding of complex commercial processes and contract negotiation

Working hours: Monday - Thursday 8.30-17.00, Friday 8.30-16.00 with hybrid working available.

If you would like more information on this fantastic opportunity, please contact Pippa at Juice today
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