Lead Repairs Planner - Full Time 

Location: HP14 4XE 

Type: Full time / Perm / Office based

Salary: Up to £40k per annum

We're looking for a confident and proactive Repairs Planner to guide a small team and ensure the smooth and efficient delivery of maintenance operations for a purpose-driven service provider on a mission to decarbonise the built environment.

This is a fantastic opportunity to lead a team of four schedulers, working at the heart of a busy service centre that delivers reactive, planned, and void maintenance services across a diverse property portfolio.

What You'll Do

As the Lead Repairs Planner, you'll play a key role in both day-to-day operations and team performance, including:

Managing and supporting a team of 4 Schedulers to meet KPIs and service targets

Holding regular 1-2-1s, coaching sessions, and performance reviews

Monitoring individual and team performance against contractual and internal SLAs

Liaising with clients, residents, and engineers to ensure clear communication and effective planning

Overseeing scheduling and coordination of planned/reactive works

Identifying resourcing needs, streamlining workflows, and promoting best practice

About You

We're looking for someone who combines scheduling experience with proven team leadership, ideally in a maintenance or facilities management setting.

You'll need:

Management experience

Strong experience in scheduling/coordinating maintenance or engineering teams

Experience leading or supervising a team, including performance management and coaching

Excellent organisational and communication skills

Confidence in dealing with both internal and external stakeholders

Good understanding of KPIs, SLAs, and operational service delivery

Proficiency in Microsoft Office (especially Excel) and scheduling/CRM systems

Desirable: Experience in a customer-focused service centre or working within housing/accommodation contracts.

Why Join?

Be part of a forward-thinking organisation driving the UK's transition to net zero

Work in a supportive and collaborative culture with a clear social and environmental mission

Contribute to meaningful work that improves homes, lives, and communities

If you're ready to lead a high-performing team, deliver exceptional service, and make an impact in a company with purpose — we'd love to hear from you.

Apply with your updated CV or call Leah Seber at Build Recruitment

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer