Is it time to start thinking about a new challenge, and do you have a passion for working with one of the UK's most respected leaders in speciality coffee? An award‑winning name within the commercial espresso sector, has a newly created opportunity for a Lead Engineer to join their team at their East London. This role has been created due to continued growth, with the business expanding its wholesale and engineering operations. The package for this role is £45,000-£50,000, alongside industry‑leading benefits including enhanced pension (5% company pension contribution), 28 days holiday + bank holiday (36 days of annual leave a year), company discounts, company van, fuel card, and Monday-Friday position. With a strong reputation across the UK and internationally, this is a fantastic opportunity to join a company known for innovation, quality, and a culture rooted in kindness and teamwork. As a key member of the engineering department, you will play a central role in supporting growth, customer satisfaction, and operational excellence.

Responsibilities of the Lead Engineer

You will coordinate day‑to‑day engineering operations while remaining hands‑on with machinery, customers, and team development.

Your duties will include:

Installing espresso machinery and ensuring customers are confident with their equipment

Planning and completing preventative maintenance on espresso machines, grinders, and water filtration systems

Responding promptly to breakdowns and callouts

Tracking and reporting engineering KPIs

Maintaining regular customer contact and conducting site visits to build strong relationships

Recording all engineering work, site visits, and customer interactions via job sheets and CRM

Monitoring Risk Assessments and Method Statements

Managing and developing the Technical Support Representative

Completing monthly stocktakes and ensuring accurate ordering and reconciliation

Contributing to departmental strategies to support growth and profitability

Collaborating with the wider Wholesale team to support sales and customer retention

Maintaining a safe, tidy, and well‑organised engineering workshop

Maintaining on‑site machinery

Staying up to date with the latest coffee machinery and technology

Ensuring compliance with all health and safety standards

Requirements of the Lead Engineer

Engineering experience relevant to coffee machinery

Strong technical knowledge of espresso machines and grinders

Barista experience or the ability to dial in espresso confidently

Good IT literacy and comfort with software‑enabled equipment

Excellent customer service and communication skills

Strong organisational skills and attention to detail

Ability to work under pressure and meet deadlines

Creative problem‑solving approach

Understanding of the machine sales process (ideal)

Proof of right to work in the UK

Full, clean UK driving licence

Salary & Benefits

£45,000-£50,000 per annum (DOE)

Pension Salary Exchange Scheme (5% employer contribution, rising to 8% with tenure)

28 days holiday + bank holidays

Company van
Company sick pay

Eye Care scheme

24/7 Employee Assistance Programme

Company discount scheme

Free coffee, tea, and beans to take home

Enhanced maternity/paternity leave

Cycle to Work scheme

Season Ticket Loan

Inhouse training

Access to pro‑level equipment to develop your craft

Summer & Christmas parties, annual brewing competition, and a culture built on kindness and inclusivity

If you are looking for a fresh challenge with a company that is growing rapidly and investing heavily in its engineering team, then this could be the opportunity for you. If you meet the above requirements, please click apply and a member of our dedicated team will be in contact