ROLE AND RESPONSIBILITIES

* To answer phone calls / emails on the helpdesk and aid customers.

* Build a close working relationship with the Contract Managers / Field Operatives to ensure continuity of client knowledge and activities and to liaise with then over Maintenance visits.

* Arrange client callouts as required.

* To issue PPMS for the site engineer's using our online software package

* To ensure engineers have logged off PPM's and chase for updates.

* To deal with day-to-day emails regarding extensive range of contracts managed

* To check & approve engineer time sheets each week.

* To organize specialist PPM visits & ensure they are undertaken within contract SLA period.

* Obtain specialist service sheets and ensure site files are up to date in line with BSI audits.

* Advise Client, site engineer and Contract Manager of any remedial works resulting from PPM visit and provide quotation.

* To analyse & approve invoices from specialists and sub-contractors for PPM works.

* To deal with pricing or queries on invoices

* To issue maintenance invoices to the clients on monthly/quarterly basis

* Maintain all contract files ensuring they are always kept up to date.

* To ensure that the engineer schedule is updated, and the contracts managed are scheduled in where necessary.

* To add new contracts and buildings onto Concept.

* Ensure Contract Managers are advised of contract's due to expire and source renewal costs from Specialists.

* To work with the contract / compliance manager and ensure all paperwork to demonstrate contract and statutory compliance are filed electronically and within the site files

* Update client databases as necessary i.e. Risk wise

* Self-audit of contract files & in-house databases to ensure compliance.

Essential Skills

Concept Evolution software experience