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Date Added: Thu 05/03/2026

Client Advisor (Account Handler)

West Malling, UK
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Company: STRIDE RESOURCE MANAGEMENT

Job Type: Permanent, FullTime

Salary: £35,000 - £45,000 per annum

This position would suit an experienced Account Handler or Client Advisor with a background in Commercial or Corporate Insurance, who has previously worked in a Handler or Broker role and is now looking to join an established, market-leading insurance broker.

You will be responsible for supporting a team of Client Executives and handling day-to-day activities, including renewals, mid-term adjustments, and client queries.

We will rely on you to:

  • Support Marsh Client Executives regarding placement strategy for insurance renewals and administer mid-term changes to risk
  • Work on all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards.
  • Manage all day-to-day queries, renewals, amendments and mid-term adjustments for a number of our larger accounts
  • Request and review underwriting information on behalf of Commercial clients and understand their requirements
  • Prepare and submit accurate market presentations and slips in consultation with the Client Executives and the Placement Team
  • Utilise Marsh online trading systems to collate and negotiate renewal terms with existing and prospective insurers
  • Collaborate with Client Executives and Placement Teams to prepare client reports for renewals
  • Produce and/or request Insurer documentation

What you need to have:

  • Proven experience of working on the full renewal process of commercial or corporate programs
  • Excellent organisational skills with the ability to manage multiple enquiries simultaneously
  • A good awareness of clients' business, their business issues, insurance programmes and service plans

What makes you stand out:

  • Dynamic with previous client facing experience
  • The ability to remain calm under pressure and be able to work flexibly when required
  • Cert CII qualified and working towards ACII is desirable

Why join our team

  • We help you be your best through professional development opportunities, interesting work and supportive leaders.
  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
  • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
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