Payroll Officer

Location: Kensington Town Hall, W8 7NX

Start Date: ASAP

Contract Duration: 3+ Months

Working Hours: Mon - Fri, 09:00 - 17:00, 37 Hours per week

Pay Rate: £ 20.86 per hour 

Job Ref: (phone number removed)

Responsibilities

Responsible for accurately calculating gross and net pay in line with statutory and contractual requirements, ensuring timely processing of all transactions, and investigating and correcting anomalies before payroll finalisation.

Resolve payroll enquiries from employees, managers, and third parties within agreed timescales, ensuring accurate payroll transactions.

Provide excellent customer service to all payroll service users, offering advice on payroll procedures, tax, National Insurance, and pay entitlements.

Understand statutory and contractual payroll requirements, including PAYE Tax, National Insurance, National Minimum Wage, London Living Wage, and relevant pension schemes.

Collaborate with Senior Payroll Officers to ensure accurate and timely payroll production throughout the payroll cycle.

Run regular and ad-hoc payroll processes, ensuring data accuracy and implementing necessary changes.

Regularly review worker data such as tax codes and pension memberships to ensure accurate payroll calculations.

Input payroll data for new starters into Oracle, including payment methods and tax codes.

Coordinate with Recruitment and Organisation Structure Teams to manage starters, movers, and leavers for payroll purposes.

Handle less complex overpayment cases, ensuring recovery processes are in place and notifications are issued.

Assist Senior Payroll Officers with pay record checking and calculations during critical business periods.

Respond to payroll enquiries via HR Helpdesk and other channels, providing accurate and timely information.

Advise employees and managers on Oracle transactions affecting payroll, such as expenses and mileage submissions.

Review and process employee claims for overtime and additional hours, ensuring correct authorisation and payments.

Calculate annual leave purchase requests and follow up with claimants through payroll.

Update master data based on worker changes, such as NI category and P45 data.

Implement instructions for voluntary deductions, such as pension contributions and salary sacrifice schemes.

Manage court orders, liaising with issuing authorities and updating them on worker circumstances affecting deductions.

Process season ticket loan requests and coordinate travel allowance payments with the HR Business Administration Team.

Collate and submit pension data for Teachers Pensions and LPFA, ensuring reconciliation with payments.

Participate in testing payroll-related software updates, recording outcomes and raising concerns as needed.

Person Specification

Demonstrate understanding and commitment to Equal Opportunity, Customer Care, and service delivery policies.

No formal qualifications required, but essential skills and experience include payroll process understanding and guidance provision.

Comprehend payroll components and issues affecting gross and net pay.

Experience with payroll systems and processes.

Understand pension scheme rules and employer obligations affecting payroll.

Awareness of government guidance on pay, with a keen interest in policy updates.

Ability to perform complex payroll-related numerical calculations.

Proficient in Excel for payroll information analysis.

Clear written and verbal communication skills for diverse audiences.

Ability to work under pressure and meet tight deadlines while ensuring high-quality outputs.

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