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DATE ADDED: Wed 30/10/2019

Genesys Config Consultant

Wilmington, DE, US


JOB TYPE: Contract, FullTime

- 10+ years of experience in Contact Center Technology with Genesys Framework along with Omnichannel implementation. - Good Hands-on experience with Genesys Config/Management layers, Routing layer, Interaction/SIP layer and Media layer. - Hands on experience with Composer/IRD strategy development includes ECMA Script, Web service blocks, DB blocks etc. - Good Knowledge on Genesys Reporting Layer includes Infomart/Icon, DataMart and experience on adding KVP s with good understanding of table structures. Hands on experience on Pulse and the ability to create, modify, and maintain templates. - Experience working on Genesys Administrator, CME & GAX. - Good knowledge on Genesys Rules system along with Hands on experience on developing GRAT Rule templates, Rules Creation/modifications & Rule deployments. - Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience. - Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart. - Working knowledge in the installation and configuration of the Genesys suites is a plus - Experience on IWD Intelligent workload distributor is a plus - Good communication skills (Written and oral).

- provided by Dice