We are recruiting for a part time individual to join our client within their customer support team where you will answer customer queries via telephone, email, and live chat. The ideal candidate will have a passion for customer service!
Key Responsibilities
* Answering all inbound telephone and email enquiries
* Onboarding of new customers to ensure understanding of processes
* Accurately recording the detail of each inbound and outbound call on the company database.
* Using this information to continually improve your own and the team's performance.
* Proactively highlight areas where additional training may be required.
* Surveying existing customers on their experience
Key skills
* Experience in an office setting
* Organised
* Good written/verbal communication
* Attention to detail
* Team player
Benefits for a Business Development Executive
* 23 days annual leave plus bank holidays
* Access to 24/7 GPs, mental health line
* Menopause support
* Discounts for retailers, gyms etc.
If you are interested in this role, please apply here