Service Advisor / Customer Service Advisor / Aftersales Advisor - Heathrow

Location: Heathrow

Hours: 47.5 hours - Monday to Friday 08:00-18:00, 1 in 4 Saturdays 07:00-13:00

Pay: £28,256.80-£33,(Apply online only) DOE (OTE £40,(Apply online only))

An excellent opportunity has arisen for an experienced Service Advisor / Customer Service Advisor / Aftersales Advisor to join a busy passenger car service department in Heathrow. This Service Advisor / Aftersales Advisor role requires previous Service Advisor experience within a car dealership or commercial vehicle dealership. You will manage customer bookings, provide updates, coordinate workshop workflow, and deliver exceptional service while maintaining high standards of accuracy and communication.

Benefits:

- Overtime opportunities

- Birthday day off

- 23 days holiday + Bank Holidays

- Death in service x4

- Uniform & boot allowance

- Workplace wellbeing and development support

The Role:

- Manage customer enquiries and service bookings

- Provide regular updates, estimates and authorise additional work

- Produce accurate job cards, invoices and documentation

- Coordinate with workshop and parts teams to maximise efficiency

- Identify upsell opportunities such as service plans

- Maintain strong customer relationships and high service standards

The Requirements:

- Mandatory: Service Advisor experience in a car or commercial vehicle dealership

- Excellent communication and customer?facing skills

- Strong organisation, time management and attention to detail

- Ability to perform well in a fast?paced environment

- Full UK driving licence preferred

If you're a match for the above, please apply to this Service Advisor / Aftersales Advisor role below or call James on (phone number removed) between 8am-5pm Mon-Fri.

INDHIGH