Customer Service Advisor / Customer Service Executive required to join a manufacturing company based near Bedford. The successful Customer Service Advisor will support internal operations by handling customer enquiries, processing orders, and maintaining forecasting data. You'll work cross-functionally with sales, operations, and logistics teams to ensure smooth order fulfilment and a high level of customer satisfaction.

This is a great opportunity to join a well-established, process-driven business with a strong team environment and a focus on continuous improvement.

Package
£30,000 depending on experience

25 days holiday + bank holidays

Pension scheme

Monday to Friday, 37.5 hours per week

Based on-site near Bedford

Role
Act as the first point of contact for customer enquiries

Process and manage customer orders via SAP or a similar system

Maintain and update customer forecasts

Provide updates on order status and delivery schedules

Support internal departments to ensure timely fulfilment

Requirements
Experience in customer service or order processing within a manufacturing or technical environment

Strong verbal and written communication skills

High attention to detail and accuracy

Proficient in Microsoft Excel and general Office applications

Able to manage workload independently and work as part of a team