We are seeking a compassionate and motivated Housing Support Worker to help make a real difference in the lives of people experiencing homelessness.

You do not need to have everything on this job advert but you do need to have a caring, open, helpful and inteligent outlook and a desire to support those who need it most

Position: Housing Support Worker

Location: Southend-on-Sea

Hours: Full-time, 37 hours per week (including evenings, weekends, and Bank Holidays on a rota basis)

Salary: £21,575 – £23,500 per annum (depending on experience)

Contract: Permanent

Closing date: 10th September 2025

Interview date: 16th September 2025

As a Housing Support Worker, you’ll play a vital part in supporting people to move away from homelessness and towards independence. Working as part of our housing management team, you will:

• Provide practical advice and support on tenancy sustainment, welfare rights, health, and life skills.
• Carry out needs assessments, support planning, and case reviews to ensure personalised and effective support.
• Build positive relationships with residents, creating a welcoming and safe environment.
• Support residents to improve their wellbeing, including managing mental health, physical health, or substance misuse issues.
• Encourage the development of independent living skills such as budgeting, cooking, and personal care.
• Maintain accurate case files and ensure compliance with health & safety, housing benefit, and data protection requirements.
• Work with partner agencies to ensure residents receive the support they need.

This is a varied role where no two days are the same, requiring energy, flexibility, and a real commitment to supporting others.

We’re looking for someone who is:

• Experienced in providing person-centred support, ideally with people facing homelessness or complex needs.
• Confident in assessing needs and risks, and skilled at developing multi-agency support plans.
• Organised, adaptable, and resilient in a busy environment.
• A strong communicator, able to build trust and motivate others.
• Comfortable working evenings and weekends on a rota basis.
• Enthusiastic about working in a psychologically informed environment and creative in their approach to service delivery.

A relevant qualification (such as NVQ Level 2 in Health and Social Care, Housing, or IAG) would be an advantage, but a positive attitude and commitment to helping others are just as important.

Other roles you may have experience of could include: Homelessness Support Worker, Housing Officer, Support Worker, Outreach Worker, Resettlement Worker, Accommodation Support Worker.