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Date Added: Thu 08/07/2021

Customer Service Coordinator

Sittingbourne, UK
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Job Type: Permanent, FullTime

Salary: £10.50/hour

Job Role: Customer Service - both inbound and outbound calling

Are you a customer service advisor with experience in a fast-paced environment? Do you have excellent organisation and time-management skills? Are you experienced in handling difficult calls with empathy and compassion?

Our client develops specialist food and medical feeding equipment to improve the life quality of patients discharged from hospital. We are looking for someone with great interpersonal skills, to work as a customer service advisor to ensure that all patients are fully supported once leaving the hospital.

Location: Sittingbourne

Shift Pattern: 37.5 hours per week, able to accommodate hours between: 08.00 - 20.00 (7.5 hours per day)

On call shifts are available, and to work 1 in 4 Saturday's, 09.00 - 13.00 (paid as overtime) which we are also flexible on.

Pay rate: £10.50 per hour - Lots of opportunity for overtime

Contract: 6 months temporary ongoing

Key Responsibilities:

Provide the highest levels of customer care to both patients and health care professionals
Liaising with health care professionals and GP's to ensure patients have the feeding products they require
Contacting patients monthly to check their stocks
Arrange patient deliveries via telephone and email
Use the internal database to log all patient and health care professional communication
Answer patient and stakeholder enquiries, resolving all queries that might arise

Key Skills Required:

Customer Service experience in a busy environment
A caring and empathetic attitude
Positive, proactive and customer focused attitude
Professional and confident telephone manner
Competent IT skills and ability to learn new systems

This is initially a 6 month contract, with potential for renewal. We are looking for someone immediately but are open to waiting for the right person.

Please apply with an up to date CV today
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