Freightserve recruitment are looking for an Internal Sales Agent for a well-established Airline GSA based in the Heathrow area.

Role:-

To provide best in class customer experience to our forwarding and airline customers, in order to maximise revenue opportunities & grow market share.

To generate revenue from a portfolio of freight forwarder customers by maintaining a call plan in order to identify opportunity & grow market share for our Airlines. Handling correspondence received into the Sales e-mail inbox and chasing all quotes to gain sale or close enquiries. Creating and distributing sales related documents.

Duties:-

Telesales

Contacting customers to generate sales for light flights, passes sales leads to external sales as necessary and feeds back with quotes within departments agreed time frames.

Records information Records all tele-sales communication in sales reports and stores on the shared drive. Keeps the database up to date with accurate contact, customer and contact details.

Quotes

Dealing with e-mails received into the Sales Mailbox, and where required offering competitive pricing in line with customer requirements & in line with airline’s approval. Ensures all responses are sent from sales inbox and accurate records of quotes logged in our quoting tool. Upsells in line with our processes to maximise revenue and provide sales with all relevant information and correct rate class chosen in line with company procedures to ensure no revenue leakage. Chases pending quotes in order to improve conversion rate, offering a counter rate if need be in order to win the business.

Customer/Market intelligence

Running & manipulating CASS Statistics from inhouse system to target specific business at either an airline or a flight level. Also using data from the in-house system to provide reporting/statistics.

Airline Reporting

Assists with ensuring we provide accurate & comprehensive reporting within agreed deadline with the Airlines we represent, ensuring full detail is given by collating from various sources.

Contract Rates

Ensuring Contract rate spreadsheet is updated when new rates are agreed / amended / deleted. Using the spreadsheet to drive contract rate reviews within the team. Also to ensure they are distributed to the customer & internally.

Airline Tenders Providing support when tenders for new Airlines are received, including market intelligence data, & preparing presentations / submissions.

Customer Tenders/bids Providing support when tenders from our customers are received, including customer intelligence data, rate / PB utilisation analysis. Using internal data to provide competitive pricing and accurate information to the customer, in line with Airlines approval.

Social media Works with our supplier to provide updates / news to our linked in account, always ensuring material published are approved by airlines.

Compliance

Without fail, ensures we are operating within all legal requirements pertaining to UK law, DFT and EU commission requirements.

Reservations Cover Dealing with Reservation calls as & when required (during periods where call volumes are high.

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.