We’re working with an award-winning insurance brokerage known for delivering excellent service and sound advice. They’re looking to recruit a Commercial Account Handler to join their team—someone who takes pride in doing things properly and enjoys building strong relationships with clients and insurers.

In this role, you’ll be a key point of contact for clients, managing a broad mix of commercial business and helping ensure the smooth running of the account. If you enjoy getting into the detail, working in a supportive team, and maintaining high standards, this could be a great fit.

Responsibilities of the Commercial Account Handler:

• Handle day-to-day servicing of commercial accounts, including new business, renewals, mid-term adjustments, claims, premium finance, and general queries.
• Build trusted client relationships, providing clear advice, the right cover, and excellent service throughout.
• Work closely with Account Executives to retain and grow accounts through strong service and proactive rebroking.
• Ensure all activity complies with FCA rules and internal procedures, with accurate file keeping and documentation.
• Liaise effectively with insurers and underwriters, managing policy documentation and maintaining good relationships.
• Support colleagues where needed, assist with complaints, and take ownership of your own development and CPD.

What we are looking for:

• Previous experience in a commercial broking role with good knowledge of a range of commercial insurance products.
• Confident communicator with a customer-focused approach and relationship-building skills.
• Well-organised, detail-oriented, and proactive.
• Comfortable using insurance systems (e.g. Acturis or Open GI) and Microsoft Office.
• Willingness to work towards Cert CII (if not already qualified).
• Familiarity with FCA compliance requirements and a clear commitment to doing things properly.

Benefits of the Commercial Account Handler:

• Salary £35,000–£42,000 depending on experience.
• Monthly commission/bonus scheme and regular incentives.
• 25 days’ holiday plus 2 additional cultural days.
• Vitality healthcare (after probation).
• Life insurance (2x annual salary).
• Monday to Friday, 9.00am–5.00pm.
• Office-based with some hybrid flexibility.
• Pension contribution.
• Regular team socials including quarterly events, monthly breakfasts/lunches, and employee of the month recognition.

Ready to take the leap?

This is an excellent opportunity to join a respected business that values your expertise, offers room to grow, and genuinely cares about doing things the right way.

For a confidential chat, contact one of our specialist consultants and quote job reference NJR16083.