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Date Added: Sat 18/07/2020

HR Manager Service Delivery Center (Askhr)

Ewing, New Jersey, US
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Company: CHURCH & DWIGHT, CO., INC.

Job Type: Permanent, FullTime

A collective energy and ambition. A place where you can make a real difference.

We re a company that genuinely cares about our people, our products, our
consumers and the environment.

Our unique, informal culture champions courage, determination and
collaboration. Knowing we have an open and supportive team means each of us has
the freedom to take responsibility and ownership. We have a shared passion to
work hard, innovate and push boundaries.

United by the belief that when we strive for growth, anything is possible.
While we might not be the largest company in our industry, we believe we can
have the biggest impact because: Together We Have the Power to Win.

Role_Summary

The Ask HR Manager structures and implements an Ask HR service team
provides responsive support to employees who have human resources-related
questions and to manage the processing of centralized HR transactions. This
role oversees a team of associates and the day-to-day operations of the As
HR center and ensures associates provide timely responses in compliance wi
HR service standards.

Responsibilities
* Assess both employee service and HR transactional needs to define and
implement a service delivery structure and service levels agreements for
Ask HR.
* Leads a team focused on providing an outstanding employee experience when
employees are seeking information related to HR policies and procedures;
designs, implements and oversees the workflow of the unit to ensure
optimal efficiency and maintain high standards of service
* Ensures proper recruitment, training, staffing and technology to handle
volume of inquiries and maintenance of portal information
* Works with the HRIS group to implement portal technology to house HR
information for employees
* Manages the content development and maintenance of HR portal information
* Manages and improves Ask HR performance and validates service portfolio
through performance measurement and monitoring, problem resolution,
audits, trend analysis and quality assurance measures
* Manages the processing of centralized HR transactions
* Assists in the resolution of highly complex and escalated issues and
situations
* Collaborates with the leaders of HR Centers of Excellence to ensure
complex and higher-level queries can be answered quickly and accurately
* Additional duties as assigned

Requirements
* Bachelor s Degree
* Prior experience in a supervisory role, with demonstrated effectiveness
in leading a team.
* 3 or more years of managing an HR service center
* Experience evaluating and implementing tools and metrics to enhance
customer service effectiveness a plus
Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/
Individuals with Disabilities.

For more information on our company, our brands and our culture visit us at

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