JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting you first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

A DAY IN THE LIFE OF A RECEPTIONIST AT THE MET HOTEL, LEEDS

Reporting to the Front Office Manager, we are looking for someone to join the team, who will thrive in delivering exceptional first impressions - from everything from check ins and outs, inputting reservations, to dealing with customer queries or complaints and welcoming our guests to our hotel and City.

Each day is different, but you'll mostly be;

• Supporting in delivering memorable guest experiences and the warmest of welcomes
• Being the first point of contact for our guest, building great relationships and resolving any issues that may arise throughout their stay.
• Providing our guests with knowledge of the hotel facilities and the local area; including local attractions, restaurants, directions, and any other relevant information.

Our team are like a family, and we work together to deliver outstanding guest service to our guests by offering timely, efficient, knowledgeable, and truly remarkable service. We are an enthusiastic, authentic bunch of individuals who truly care about teamwork and great service! 

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Receptionist you will need the following qualities and skills. 

• Outstanding communication skills
• Flexible and adaptable, with the ability to stay calm under pressure.
• High attention to detail and accuracy
• Previous experience within a 4* hotel
• A can-do attitude
• Computer literate with a professional telephone voice 
• Good working knowledge of Opera operating system is desirable.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture... 

• Discounted hotel room rates for you and your friends & family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, click here to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact #removed# 

#LifeatRBH