As one of the largest providers of fully Furnished Apartments & Furniture Rental Services in the Nation, Churchill Living provides its client with a diverse suite of services and products to meet any need. We combine our distinctive Furniture Rental inventory with our Apartment Portfolio Management to select and create fully furnished apartments that set the standard in our industry. Our Travel Services Division integrates with our clients long and short-term stay needs and allows Churchill to coordinate travel booking and administration. All of which when combined with our innovative technology and reporting, allow Churchill to offer comprehensive housing management and solutions to our clients, with over 8,000 apartments and thousands of options in our furniture!
About the Job
The role of Guest Services Specialist is customer focused and will be responsible for exceeding our guest expectations by providing them with impeccable guest service. This role will assist in the efficient day-to-day operations of one of our premier properties in Boston, MA monitoring activities and troubleshooting issues as they occur.
Successful candidate must be a polished individual with a positive and energetic personality and ensure personal appearance is clean and professional; Liaison between property management and guest.
Location: Arlington, VA. Must be able to travel to other properties as assigned in the Washington DC area.
Shift 1: Saturday-Wednesday 8:00am-4:30pm. Off Thursday/Friday
Shift 2: Thursday/Friday 8:00am-4:30pm. Saturday/Sunday/Monday 11:30am-8:00pm. Off Tuesday/Wednesday.
Shift 3:Tuesday-Saturday 11:30am-8:00pm. Off Sunday/Monday.
ROLE AND RESPONSIBILITIES
• Assist with guest check in/out process.
• Meet and greet guests.
• Respond to guest requests professionally and in a timely manner.
• Monitor the quality and condition of the apartments.
• Assist with ordering household inventory and storage.
• Monitor apartment key inventory.
• Communicate with property management for timely maintenance and repairs.
*Assist with Customer Service Department assigned tasks; maintaining office/property, trash removal, processing laundry, and etc.
• Additional duties as assigned
Education or Experience Required
High school Diploma or GED required, hospitality experience preferred. Customer Service Experience Required.
What We Offer
We are pleased to offer a competitive base salary, medical, short -term disability insurance, paid vacation and sick leave, paid holidays, and 401(k) plan with a company match.
Role: Guest Service Specialist VA
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