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Date Added: Wed 15/09/2021

Mortgage Contact Centre Service Adviser

Newcastle Upon Tyne, UK
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Company: NEWCASTLE BUILDING SOCIETY

Job Type: Permanent

Salary: £19179 - £22067

About the Role

Every day is different within the Mortgage Operations function, ultimately, your responsibilities include answering a range of mortgage related queries from both direct customers and our intermediary channel via, telephone, webchat and email. In practice this means delivering an excellent customer experience to our mortgage customers.

We’d love to add some new recruits to the team who arekeen to rise to a challenge and who aren't afraid to share ideas. You’ll be fully supported in developing your skills through training, coaching and ongoing development. We are a close knit team that share ideas, provide support and we’re always happy to share a problem and provide a sounding board.

We love a good chat, meaning you’ll quickly be brought up to speed on the daily operations of the Mortgage Contact Centre and the wider Mortgage Operations function.

This role is 35hrs full time with rotational shifts between 8am - 6pm Monday to Friday with no weekends!

About You

To fit into our team you’ll need to be able to demonstrate a strong customer service and engagement ethic. Attention to detail and accuracy is also a key requirement as well as clear and concise written and spoken communication skills.

Our team works closely together to ensure we provide the best possible service to our customers, so you’ll be happy contributing to this common goal.

You’ll be customer focused, putting them at the heart of everything you do.

About Us

Life in Mortgage Operations is varied and we’ve created an engaging, fun environment where everyone's ideas and contributions are valued. As our customers are at the heart of this operation, we continually strive to improve the way we work and the customer experience we deliver. We are responsible for resolving mortgage related queries from a range of customers, from those looking to buy their first property to those who have had a mortgage with the Society for a number of years.

As well as receiving a competitive annual salary our colleague benefits package also includes;

  • A minimum of 25 days holiday per annum which rises with length of service up to 30 days per annum + bank holidays
  • Corporate pension scheme
  • Life assurance
  • Corporate bonus scheme
  • Free gym access
  • Buying holidays policy
  • Staff offers and access to staff association offering discounts for local trips, events&services
  • Employee Assistance Program

The health, well-being and safety of our colleagues and candidates during this challenging time is paramount. With this in mind, we have refreshed our approach to recruitment and have outlined a new process of remote selection and on boarding. Upon starting a new role with us, our focus remains on driving a culture of flexibility and encouraging colleagues to maintain a healthy work/life balance through flexible working arrangements.

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