Are you passionate about providing high-quality housing services and supporting residents through key transitions? We're looking for a dedicated and customer-focused Decant & Tenancy Coordinator to join our Tenancy Management Team.

About the Role

Working closely with our Property Services Department and Lettings Team, you'll play a crucial role in overseeing the decanting process-both temporary and permanent-for residents. From the initial move-in to the final sign-off, you'll ensure smooth, efficient, and resident-focused tenancy transitions.

What You'll Be Doing

Coordinate and manage tenancy starts and ends for residents being decanted.

Be the main point of contact for residents, offering clear, supportive communication throughout their move.

Ensure all sign-ups, moves, and tenancy processes are delivered professionally and in line with policy.

Take ownership of tenancy-related issues, working to deliver timely solutions.

Collaborate with internal teams and external partners to ensure the highest standards of service.

Manage your workload effectively, prioritising tasks to meet service demands.

What We're Looking For

A strong background in housing management, tenancy coordination, or customer service.

Exceptional communication and organisational skills.

A resident-first mindset with a commitment to excellent service delivery.

Ability to work across departments and with external partners.

Proactive problem-solving skills and the ability to manage multiple tasks.

Apply today and help us support residents through one of the most important transitions in their housing journey