Our client, a freight forwarder is looking for a Freight Forwarding Operator to join their office in Basildon.

Duties and Responsibilities

* Assist the Head of Customer Services in the execution of their duties in support of the Managing Director's vision of the company to become more competitive and profitable

* Understand and execute the departments vision of good business development in order to ensure outstanding customer services to clients

* Maintain the operations system ensuring customer bookings are accurately recorded

* Maintain regular communication with sales teams reporting new sales leads and handover of shipments

* Create new and maintain current SOPs for the department

* Implement and improve new efficiencies in customer workflow in conjunction with line manager

* Maintain key accounts and ensure general enquiries are expedited

* Gain feedback where possible and follow up enquiries

* Deal with customer/client complaints are expedited in the agreed timeline in accordance with SOPs.

* Aid Credit Control with collection of overdue payments from suppliers/clients

* Ensure customer due diligence checks are completed for new customers

* Maintain at all times high standards of personal quality, Health & safety and professionalism and actively promote all company policies and procedures.

* Represent the company in the best possible light at all times.

* Ensure to oversee client management and sub-contractor management in line with polices, practices and procedures.

* Ensure all financial transactions in compliance with the organisational policy and procedures, legal requirements, and good practice guidelines.

* Ensure to carry out processes, practices in line with policies, practices, and procedures.

* Ensure customer Bookings are accurately taken & entered operations system, International, National and cross trade

* Provide customers with accurate and cost-effective quotations within a timely fashion

* Confirm quotations received by telephone (within half an hour)