Customer Service Advisor

Manchester City Centre - Office Based

Permanent

Monday-Friday - 35 Hours per week

£26,000

MPJ Recruitment are proud to be working with one of the leading providers of repair services in the North West. We aim to provide an efficient and transparent customer experience for all clients throughout their journey regardless of complexity or challenge.

As a rapidly growing business we are now expanding our team and are looking to recruit an experienced Repair Supply Handler to join the department based in our Central Manchester office.

Customer Service Advisor duties:

• Review claims in accordance with vehicle repair progression to help manage repair times and ensure unnecessary delays are minimised.
• Ensure key data is populated into the relevant fields within the CMS.
• Liaise consistently with various suppliers throughout the repair related supply chain, namely but not limited to, repairers, engineers, roadside recovery agents, and salvage agents in order to guarantee a smooth process and ensure SLAs are adhered to.
• Create and maintain effective professional relationships with referrers and supply partners negotiating confidently and finding mutually agreeable solutions when required.
• Ensure all tasks and communications are diarised and followed up to conclusion.
• Act with integrity and professionalism, maintaining company values and standards at all times.
• Ensure that adherence to all company policies are followed which range from DPA, treating customers fairly, GDPR and FCA regulations.
• Undertake any duties reasonably necessary as directed by your line manager.
• Be proficient with MS Excel
• Have excellent communication skills (both written and verbal) with a high level of attention to detail.
• To collaborate with internal stakeholders of all levels where required and work cohesively together to achieve the Company goals.
• Be able to maintain high standards of work when under pressure and within deadlines.
• Keep up to date with all legislation and regulatory changes.
• Accustomed to a target driven environment preferred
• Excellent planning, organisational and time management skills with the ability to be proactive in the management of their duties is a key component to success in this role
• Previous administration experience advantageous

What we offer:

• 25 days holiday and bank holidays worked on rotation - if worked day back in lieu
• Additional day off for your birthday
• Day off on your child's first ever day at school
• Company pension
• Access to discounts for gym membership, shopping, holidays and national retailers
• Dress down Fridays
• Regular team building activities and social events

This is a fantastic opportunity for a driven and talented professional to join an established and well regarded organisation.

We are proud to say we are a true equal opportunities employer and are actively working towards establishing a diverse working community representative of Manchester and its surrounding areas.

As an employer, we are committed to promoting and protecting the physical and mental health and well being of all our colleagues.

Interested in knowing more CLICK APPLY.