We are seeking a Customer Care Representative to join our team! You will be responsible for assisting our customers with their reservations in a friendly, professional manner.
- Answer telephone calls utilizing a script for reservations for corporate and retail business
- Provide customers with product and service information, pricing, including worldwide services
- Troubleshoot and resolve customer issues and concerns using the reservations system
- Effectively communicate with customers, team members, dispatch and management
- Document and update customer records based on interactions
- Properly and accurately reserve, cancel and change reservations for in-town and out-of-town customers
- Previous experience in customer service, sales, or other related fields
- Team player
- Self-motivated with strong organizational skills
- Strong interpersonal, as well as written and verbal communication skills
- Ability to prioritize and multitask in a fast-paced work environment
- Positive and professional demeanor
- Proficient in Microsoft Office (Excel, Outlook, Word)
- Flexibility to work days, evenings, weekends and holidays
AJL International History
AJL International Chauffeured Limousine and Transportation has been providing transportation services since 1995. Our reputation is built one customer at a time. Whatever your transportation needs are, AJL International has professional staff and vehicles ready to meet all your needs.
CORPORATE TRANSPORTATION SERVICES
Corporate Ground Transportation Professionalism, consistency and outstanding service has made AJL International a valued partner of Luxury Resorts and Hotels, meeting and event planners and Fortune 1000 companies who appreciate the value of a premium service provider.
We specialize in first class chauffeured transportation services for business & association meetings, conventions, incentive meetings, special events and corporate travel. Our luxury services also include wedding transportation, prom services, night on the town, anniversaries, party transportation and more.
AJL International services the Dallas/Fort Worth market placing emphasis on local expertise, experience and service delivery. Our international services cover over 450 cities worldwide. Regardless of your transportation needs, our team of professionals will exceed your expectations with courtesy, integrity and professionalism.
Role: Customer Care Representative
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