Senior Customer Service Representative

We are currently recruiting for a Senior Customer Service Representative.

The Customer Service Senior Representative plays a crucial role in ensuring that both internal and external customers' needs are met promptly and in accordance with company protocols and values. This involves closely monitoring customer satisfaction levels and taking necessary steps to enhance service quality. Additionally, they uphold a proactive and solution-oriented approach while adhering to the customer service strategy across the organization, striving to surpass customer expectations. They are tasked with identifying and implementing processes aligned with business and customer requirements, as well as enhancing internal relationships and supporting the Customer Service Manager (CSM) in critical business functions. Furthermore, they oversee high-profile customer accounts, cover for the CSM in various duties, and engage in strategic planning for future CSM succession.

• Salary - up to £38K based on experience.
• Holiday - 25 days plus bank holidays.
• Pension - Salary Exchange at statutory.
• Site - Coventry.
• Hours - 8:30am till 5:00pm, Monday to Friday. This is a site-based role.
• Other Benefits:
• Company Sick Pay - 1 months over 12 months rolling contract (post probation)
• Retail discount scheme
• Employee Assistance Programme (if enrolled in the Pension)
• 4 x Death in Service (if enrolled in the Pension)

INDDB