Legal Progression Team Administrator
Location: West London
Salary: £28-32,000
Contract: Permanent
The Opportunity
An exciting opportunity has arisen for a Legal Progression Team Administrator to join a dynamic and fast-growing residential property environment.
This role plays a key part in supporting the sales progression process, ensuring property transactions move smoothly from reservation through to legal completion. You'll be at the centre of the process, coordinating with internal teams and external stakeholders to maintain momentum and deliver a high-quality customer experience.
Key Responsibilities
Sales Progression & Administration
Provide day-to-day administrative support to the Sales Progression team across multiple developments
Maintain accurate records on CRM systems, ensuring all key milestones are tracked
Prepare and issue reservation documents, sales memoranda, and contract packs
Monitor the progress of sales through key stages including instruction of solicitors, mortgage offers, exchange, and completion
Communication & Coordination
Act as a central point of contact for customers, solicitors, estate agents, and mortgage brokers
Proactively chase updates and outstanding documentation to keep transactions progressing
Ensure clear and professional communication with customers throughout the process
Escalate risks or delays where necessary
Compliance & Process
Ensure all files meet internal policies and regulatory requirements
Support compliance with AML, consumer protection, and data protection standards
Reporting & Support
Produce reports on sales progression, exchange rates, and completion timelines
Identify potential risks within the pipeline and highlight trends
Support the wider sales and marketing teams with accurate data and insights
General Administration
Coordinate diaries, meetings, and documentation within the team
Provide additional administrative support during busy sales periods
About You
Previous administrative experience within residential property, housebuilding, conveyancing, estate agency, or sales progression
Understanding of the new-build sales process from reservation to completion
Knowledge of conveyancing and mortgage processes (desirable)
Highly organised with strong attention to detail
Confident communicator with strong stakeholder management skills
Proficient in CRM systems and Microsoft Office
Able to manage multiple priorities in a fast-paced environment
Proactive, reliable, and solutions-focused
Customer-focused with a commitment to delivering a positive experience
Calm under pressure and able to meet deadlines
A collaborative team player with a flexible approach
What's on Offer
Competitive salary and discretionary bonus
Pension scheme and life insurance
25 days annual leave plus bank holidays, with additional long-service benefits
Health and wellbeing support including virtual GP and assistance programmes
Flexible benefits such as cycle to work and electric vehicle schemes
Retail and lifestyle discounts
On-site perks including gym access and complimentary meals (location dependent)
Why Apply?
This is a fantastic opportunity to join a growing and fast-paced property environment where you can play a key role in the customer journey and develop your career within sales progression and property operations.
