Resident Liaison Officer (RLO)
Location: Slough Area
Full-Time | Permanent

About the Role
A leading organisation in planned maintenance is seeking a customer-focused Resident Liaison Officer to support residents throughout refurbishment works, ensuring clear communication and a positive experience.

Key Responsibilities
• Maintain confidentiality of resident information in line with GDPR
• Understand project scope, programme, and planned activities
• Schedule appointments and manage access via internal systems
• Produce weekly reports for site and contract teams
• Prepare and distribute resident communications
• Respond to resident enquiries and provide timely updates
• Monitor and promote high levels of customer satisfaction
• Adapt communication to meet diverse resident needs
• Support compliance with Social Housing Consumer Standards
• Report property concerns such as damp or mould
• Record Resident Satisfaction Scores accurately
• Log all interactions and escalate issues when required
• Identify and report safeguarding or vulnerability concerns
• Work collaboratively with clients, teams, and contractors
• Attend project meetings and contribute to service improvements

About You
• Experience in a customer-focused or resident-facing role
• Strong communication and interpersonal skills
• Good IT skills including MS Office and job systems
• Organised, proactive, and detail-oriented
• Positive, flexible, and team-focused attitude
• Empathetic and able to build trust with residents

If this role is of interest, please reach out to Charles Howe of Tradeline Recruitment directly via email or mobile