Job Title: Registered Manager

Job Location: Lonsdale House, Walsall

Salary: £40,300pa

Contract type: Permanent

Working hours: 37 - Monday - Friday 9am - 5pm

Occasional weekends, participate in the out-of-hours rota as required and would need to be able to complete night audits.

Have a passion for care and support and want to make a difference? You could be what we need!

About the role

Lonsdale House provides short-term accommodation and round-the-clock support for up to 15 adults with mental health needs. Our service aims to empower residents by helping them build essential skills for independent living within the community.

We offer a move-on model, supporting individuals as they transition from hospital care or prevent hospital admission through early intervention. This includes:

• Step-down provision for individuals recently discharged from hospital
• Step-up provision to prevent unnecessary hospital admissions

In addition, we provide:

• Crisis accommodation for up to 7 days, offering a safe and supportive environment as an alternative to inpatient care
• Rehabilitation accommodation for up to 2 years, focusing on recovery and independence

Our crisis beds are available to individuals with a primary diagnosis of mental ill health. This short-term support helps reduce disruption to people`s lives by providing care in a homely setting until the immediate crisis is resolved.

Located in a residential area of Walsall, Lonsdale House offers a calm, community-based environment for recovery and growth.

About the Role - Registered Manager

As the Registered Manager, you will lead the delivery of high-quality care and support services for people with mental health needs, as well as engage with their families and carers. You will ensure compliance with CQC standards and the Key Lines of Enquiry (KLOEs), while being accountable for key performance indicators linked to quality, compliance, and service viability.

We are looking for candidates with proven experience and knowledge in mental health services, crisis and rehabilitation care, and CQC-regulated environments.

Successful candidates will need to be able to demonstrate knowledge and experience in the above areas.

Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.

About you

Have a least 2 years managerial experience within a complex mental health and learning difficulties service, and experience within a residential setting.

Ensure compliance with CQC standards and key lines of enquiry.

Professional Social or Health Care Qualification equivalent to QCF level 4 and above.

Knowledge and experience of supporting people with mental health and associated conditions.

Experience managing services to high quality and performance standards.

Experience managing care services with a combination of both LA and CHC funding.

Experience managing and leading teams.

Experience in budgetary management and analysing financial performance.

Understanding of regulatory best practice direction in health and social care.

Be accountable for key performance indicators related to the quality, compliance, and viability of services.

Develop a culture of strong customer focus that demonstrates a personalized approach to individuals needs and aspirations.

Occasionally attend events outside of the region.

Hold a full driving license (or ability to travel), business insurance, and enhanced DBS disclosure.

About us

We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.

We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.

Everyone deserves a home, it`s a place from which we build our future, we thrive at home.

We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.

Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.

We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.

The GSA Way

We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.

A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.

Our five core commitments are:

• We believe our customer is everything
• We are one team
• We are supportive and caring
• We are business-minded for social purpose
• We are curious and ambitious

You can read more about the GSA Way in our recruitment pack

Benefits

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:

• Trust based flexible working and supportive and friendly teams
• 25 days annual holiday entitlement, increasing to 30 days
• Opportunity to buy or sell annual leave
• A defined contribution pension scheme GSA matches up to 6% contributions
• We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support.
• Access to Blue Light discount card membership
• Confidential Employee Assistance Programme (EAP).
• Cycle to work Scheme
• Eligible for occupational sick pay

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.