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Date Added: Thu 02/09/2021

Technical Officer

Keynsham, UK
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Job Type: Permanent, FullTime

Salary: £20.67/hour

We are currently recruiting for a Technical Officer to work with Bath and North East Somerset Council based at the Keynsham Office within the Infrastructure Team. The Infrastructure team provides support for a comprehensive server, network and voice environment to the council and partner organisations. This includes a range of technologies, such as the Mitel product range, Extreme Networks, CCTV, VMware, Microsoft and Citri.

Specifically this role is to provide general day to day support and maintenance across a large Mitel based voice infrastructure, Including support for MiVoice, MiCollab, Mitel CCM, MBG Gateways and Teleworker users


* Managing Incidents & Requests within SLA for the MiVB, MiCollab, NuPoint & MiCC users

* Managing the escalation process and liaising with the Senior Network and Comms Officer until resolution

* Proactively monitor the VoIP/Voice/SIP estate and triage alarms, errors and failures with a view to resolving or escalating

* Undertake minor installations or configurations within the area of both networking and telephony

* Planning, installation, testing and maintenance of voice and data network connections.

Location: Keynsham

Hourly Rate: £20.67 (Negotiable depending on experience)

If the above position is of interest, please get in touch today with Jake Singh at Belmont Recruitment or apply now
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