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Date Added: Fri 16/10/2020

IT Service Desk Analyst (Remote & Horsham)

Horsham, UK
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Company: CLICK

Job Type: Permanent

Salary: 21000.00 Annual

IT Service Desk Analyst - Remote & Horsham based - £21,000 p.a.

Recruiting a confident, experienced 1st & 2nd Line Service Desk Analysts to join a small, friendly and busy Service Desk Team to fulfil the IT support demands of approximately 2000 users.

The role:

  • Dealing with incoming calls to an IT Service Desk ensuring requests are interpreted correctly and recorded accurately, making consistent and effective use of the IT call-logging software.
  • Reassigning or escalating incidents and requests to on-site third line support, third parties or other teams where appropriate.
  • Liaising with external suppliers to ensure resolution to agreed standards and timescales.
  • Reviewing incidents and requests with staff and working together to continuously improve service delivery provision.

Providing first and second line support through the call-logging software and on-site mainly relating to:

  • Desktop software and hardware
  • Systems and applications software
  • Server and client operating systems
  • Data and voice communications
  • Networking
  • ICT security
  • Project Support

To apply you should have the following skills and experience:

  • Demonstrable experience of IT Call Centre, IT Helpdesk, IT Service Desk or other IT telephone based service or customer support function.
  • Active Directory administration
  • PC hardware
  • MS Windows Operating System
  • Email
  • Internet & Intranet
  • MS Office
  • Smartphones
  • Exposure to wireless networking
  • An understanding of LAN/WAN processes
  • Experience of remote worker solution
  • Excellent communication skills with the ability to explain technical details to non-technical customers
  • Technical qualifications in Computer Systems and/or recognised IT qualification to diploma level

Desired experience:

  • Chromebooks
  • Cloud Printing Services
  • Domain management
  • Google Applications

Although remote based you must be prepared to be onsite in Horsham, West Sussex as and when required. Role comes with benefits, and a 35 hour working week, apply for more information.

Ideally start October/beg November 2020. One stage interview process (Video) before decision.

Recruiting NOW.

Click is acting as an Employment Business in relation to this vacancy.


Role: IT Service Desk Analyst (Remote & Horsham)
Job Type: Permanent
Location: Horsham, Sussex,

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