Operations Manager Kent and Surrounding Areas

Salary: £43,000£46,000 per annum (dependent on experience)
Additional Benefits: Mileage reimbursement, company car, phone, laptop
Bonus: Ad hoc bonus and commission scheme
Hours: Monday to Friday (day shifts) with flexibility for night site visits
Location: Kent (South) and surrounding areas

Our client is a forward-thinking FM company with a strong focus on diversity and inclusion, led by a female-majority board. They provide high-quality security, cleaning, and concierge services across sectors including education, student accommodation, healthcare, corporate estates, logistics, social housing, utilities, and shopping centres.

Role Overview:
As Operations Manager, you will oversee the day-to-day operations of corporate contracts and accounts across multiple sites. Working remotely and on-site, you will ensure high service standards, support staff, and drive continuous improvement across the portfolio.

Key Responsibilities:

* Lead and manage multi-site operations, ensuring policies, procedures, and service standards are met

* Build and maintain strong client relationships, holding regular meetings and proactively resolving issues

* Support and develop frontline teams through site visits, 1:2:1s, training, and appraisals

* Identify opportunities to grow the business with existing and new clients

* Ensure accurate documentation, reporting, rostering, and budget management

* Participate in the Duty Manager rota, including out-of-hours responsibilities

Requirements:

* Proven experience managing multiple sites in the security or FM industry

* Excellent communication, interpersonal, and leadership skills

* Detail-oriented, results-driven, and people-focused

* Strong understanding of security services, operations, and client management

* Comfortable working in a dynamic environment, driving continuous improvement and change

Why Join:

* Be part of a supportive, inclusive company culture

* Competitive salary with benefits and bonus opportunities

* Opportunities to develop professionally and make a real impact

City Group is committed to equal opportunities and welcomes applications from candidates of all backgrounds