Complaints Officer

12 month FTC

Medway, Kent/ Hybrid

37 hours pw

£37,000 per annum

Hamilton Woods Associates have been engaged by a renowned social housing provider in Kent, to recruit to a Housing Complaints Officer on a 12 month basis.

The role offers 2 days home working, and 3 in their offices.

Responsibilities of the Complaints Officer:

Supporting teams with complaints
Ensuring thorough and consistent investigations into complaints
Providing formal written responses
Providing clear and ongoing communication with tenants, MPs and stakeholders surrounding the complaints process
Collating information and accurately updating systems
Recording and following up on complaints
Providing analysis and report findings to senior management on complaints and dissatisfaction Requirements of the Complaints Officer includes:

Knowledge of Housing Ombudsman Complaint Handling Code
Knowledge of resolving customer complaints

Please apply now to express your interest, or contact Bethan Hall at Hamilton Woods Associates for further information