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IT Support Technician - Tebay

Penrith, UK


JOB TYPE: Permanent, FullTime, PartTime

SALARY: £18,000 - £20,000 per annum

IT Support Technician - Head Office - Tebay About The Role Being able to provide first line support and technical assistance to all IT system users is key to ensuring our business is running efficiently and our customers are being served on time.   You will work on a specified shift pattern, including weekends on a rota basis, and be a key part of the on call team to assist those that need help completing tasks or troubleshooting problems. Managing the IT support ticket system responding to user problems, queries and requests in order of priority through remote support software, phone, email or in   person escalating issues if required.  Engage with all business functions and external suppliers where necessary ensuring full resolution of issues.   Interpret colleague requirements to provide advice and support on potential solutions to issues, communicating appropriately to non-technical users. Troubleshoot to help minimise potential problems and be able to make suggestions for improvements to system routines and performance. Review infrastructure and device scans, resolve issues or escalate as required. Travel across our estate to sites installing, maintaining or repairing hardware as required and support the wider IT team on specialist projects when required.   Maintain accurate IT records and update support documentation as required.  About You You will be willing to learn and develop to help make improvements to our systems both independently and as part of the IT team and communicate effectively across all business functions.   Experience of computer systems including Microsoft Office software and a full driving licence.   A knowledge of network infrastructures and servers with experience of building and maintaining PC’s would be ideal. About Us At our Head Office you will also enjoy; Up to 75% off the products from our Kitchens 25% off the products in our Farmshops A free meal whilst on shift Free parking Contributory pension scheme 28 days holiday (pro rata for part time) with the option to purchase an additional week. Paid day off for your birthday
Role: IT Support Technician - Tebay
Job Type: Permanent, FullTime, PartTime
Location: Penrith, North West England, North West England

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