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DATE ADDED: Mon 15/10/2018

Associate Director Of Collections

San Diego, USA


Job Description

Primary/Essential Job Duties and Responsibilities


· Complies with all federal, state, accreditation and institutional policies and procedures.

· Experience in building and implementing a predictive dialer collections environment using models to prioritize outbound strategies.

· Strong track record managing and training a collections or loan servicing team.

· Responsible for training and developing collections personal for all US Colleges. (SAM)

· Must have effective written and oral communication skills representative of a Collections Manager.

· Ensure the effectiveness of existing processes, and design and implement new processes, policies, and procedures to enable greater efficiency in the performance of the campus functions.

· Analyze root causes to ensure appropriate action plans can be developed to improve campus collections. (Auto's, First Payment Defaults)

· Develop tactical strategies and set individual collector goals using reporting and run rates.

· Prepare accurate and timely cash forecast and hold the collectors accountable.

· Benchmark best practices on collections and implement with ease.

· Measure and report target achievement periodically to Director and executive management.

· Collaborate well with accounting management to resolve issues timely.

· Must be hands on willing to talk to students via in person, by phone, and by mail and create the best possible solutions.

· Must have extensive collections knowledge and understanding of retail installment contracts.

· Student loan experience a plus.

· Responsible for creating structured schedule in each campus that will satisfy the campus need for collections personnel.

· Accountable for reviewing performance on a daily, weekly, monthly basis and addressing any areas of opportunity with campus collector.

· Responsible for performing weekly one on ones with all USC SAM's and submitting written feedback on a weekly basis.

· Ensure company financial policies and requirements are observed and work to drive strong controls and compliance for accounting and audits.

· Creates and maintains confidential employee files.

· Contributes to team effort by accomplishing related results as needed.

· References necessary.

· Demonstrate an understanding of the industry rules and regulations.

· Keep track of correspondence and verbal communication with students.

· Other duties as assigned.

Essential Skills and Experience


· Bachelor's degree in Accounting or Management preferred but not required.

· Seven -Ten years related experience, or equivalent combination of education and experience.

· Extensive experience with development and application of policies and procedures around collections process including escalation and resolution per policy.

· Ability to effectively manage multiple priorities.

· Knowledgeable in CFPB, FDCPA, FCRA, and Regulation Z.

· Ability to manage personal including direct reports.

· Commitment to quality.

· Ability to define problems; collect data; establish facts; and generate alternative solutions. Ability to effectively present information and respond to questions from top management, clients, customers, and the general public.

· Strong interpersonal and communication skills.

· Strong attention to detail and goal oriented.

· Strong Excel skills.

· Drives for results, proactively solves complex problems and consistently delivers under tight deadlines.

· Fast paced environment.

· Ability to learn quickly and thoroughly while continually recognizing and adapting to changing conditions.

· Ability to apply intermediate mathematical concepts.

· Ability to read, analyzes, and interprets financial reports and legal documents.

· English will be the primary language, but bilingual is highly desirable.

· Ability to use online video and conference calls to train and develop.

· Ability to be flexible with work schedule when required.

· Ability to travel 15%-20% of the year.

Role: Associate Director of Collections
Job Type:
Location: San Diego,

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