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Date Added: Wed 14/07/2021

Customer Service Manager

West Midlands (County), UK
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Job Type: Permanent, FullTime

Salary: £40000 - £50000/annum

Position: Customer Service Manager

Location: Solihull Business Parkway

Hours of work: Monday to Friday 37.5

Salary: £40000 to £50000

We are now seeking to recruit Customer Service Manager to manage busy customer fleet team and plan the most efficient compliance procedures to archive best customer satisfaction in line with SLA's in a business. The appropriate candidate would have strong communication and organizational skills ideally with proven management experience, ideally in a fleet management organization

Responsibilities:

Engage the team daily, to ensure that they have all the communication they need to succeed in their role

Ensure the team understand the priorities, whilst regularly linking into the Customer Fleet Manager for ways to improve.

Ensure that the resource plans for the team are well organized, support peak trading periods and mitigate leave and absence.

Plan and coordinate administrative procedures and systems and devise ways to streamline processes

Assess staff performance and provide coaching and guidance to ensure maximum efficiency

Ensure the smooth and adequate flow of information within the company to facilitate other business operations

 Manage schedules and deadlines

Keep abreast with all organizational changes and business developments.

Provide data insights and reporting to the Customer Operations Director as and when required

Provide a clear personal development plan for everyone in the team

Requirements:

Proven management experience, ideally in a Fleet Management organization

 In-depth understanding of management procedures and departmental policies

Proficient in MS Office

 An analytical mind with problem-solving skills

 Excellent organizational and multitasking abilities

A team player with leadership skills

If you think this is appropriate opportunity, please email your CV to (url removed) or contact Marta on (phone number removed)
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