Service Administration

Service Administration

Based at our Elland head office, this new position will join our operational team due to our continued growth and expansion. Reporting to the Service Admin Manager, the main responsibilities of this role include:

• Provide support to our clients, engineers, suppliers and sub-contractors
• Receive and respond to inbound calls/emails from clients, colleagues, engineers, suppliers and sub-contractors
• Liaise with customers providing timely updates of job statusesLog client requests and call outs on our CAFM system
• Update the system with appropriate information from clients, engineers, suppliers and subcontractors
• Plan and monitor engineers' workloads around the UK
• Undertake general helpdesk admin duties
• Generate and issue purchase orders to suppliers and subcontractors
• Produce and issue client reports for key accounts
• Monitor and manage operational KPIs to achieve SLAs

Key skills

• Previous experience working in a service / administrative environment will be beneficial, ideally within a service industry
• An understanding of building maintenance services or similar environments will be beneficial, but not essential
• Excellent telephone manner and a keen eye for detail
• Strong literacy skills, with good spelling and grammar
• Team player
• Good knowledge of Microsoft Office packages (Outlook, Word, Excel)
• Good communication and organisational skills
• Ability to multi-task

Remuneration

This is a permanent position, Monday - Friday, working up to 40 hours per week between 08.00am to 17.00pm.

We operate a flexible working arrangement for our operations team whereby employees can chose a flexible working patten to suit their personal circumstances, ranging from 35 hrs per week, through to full time 40 hrs per week.

• Starting salary of £26,000 p/a (FT equivalent)
• Performance based bonus scheme
• Additional hours available (overtime)
• 25 days holiday per year (pro rata), plus bank holidays
• Company pension, sick pay and life assurance
• Employee wellbeing scheme
• Training & development opportunities