Job Title: Client Services AssociateLocation: EastbourneSalary: £25,500 - £30,000kJob type: PermanentWorking Pattern: 38 hours per week - Monday to Friday 09:00-17:30 & 1 in 3 weekends (08:30-19:00)

Our client is a leading UK-based online auction company, known for its vibrant, innovative approach and commitment to delivering an outstanding service. They are currently seeking a proactive and dedicated Client Services Associate to join their growing team.

The successful candidate will be:* Technically minded with strong IT skills* Able to quickly learn and adapt to new or evolving systems* A positive, proactive individual with a can-do attitude* Experienced in customer service (ideally within a SaaS or technology-led environment)

Position Summary:

As a Client Services Associate, you will play a key role in ensuring high levels of client satisfaction by delivering outstanding customer service. A significant part of this role involves training clients on how to use internal systems and breaking down complex technical processes into simple, easy-to-understand guidance.

Key Responsibilities:* Respond efficiently to client enquiries via phone, email, and in-person interactions* Train and support clients in using company systems and platforms* Translate complex technical solutions into clear, user-friendly guidance* Maintain and update client records using Microsoft Office and internal systems* Provide administrative support including scheduling, data entry, and reporting* Collaborate with other departments to resolve client issues promptly and effectively* Continuously identify opportunities to improve the client experience

Role Requirements:* Previous experience in a customer service role is essential* Experience within a SaaS or technology-led environment is highly desirable* Strong IT skills with the ability to quickly learn new systems* Excellent communication skills with the ability to explain technical concepts clearly* Strong organisational and multitasking abilities* High attention to detail with strong problem-solving skills* Ability to work independently and as part of a team in a fast-paced environment

Benefits:* Competitive salary with progression opportunities* 28 days holiday (Plus an additional 5 can be bought)* Convenient town centre office with excellent access to train links* Active and inclusive social committee* On-site games room stocked with complimentary snacks and drinks* Relaxed, casual dress code* Supportive and welcoming team environment* Bright, modern, and open-plan workspaces* Time off in lieu (TOIL) is provided for weekend work - employees typically work either Saturday or Sunday (08:30-19:00) and receive 1.5 days TOIL

If you are interested in this exciting opportunity, please click 'APPLY NOW' and a consultant from our Eastbourne team will be in contact.