Description

We are seeking a proactive and highly organised Customer Experience Co-ordinator to join a dynamic team. In this key role, you will manage customer enquiries and support requests with professionalism, efficiency, and attention to detail.

As a pivotal link between customers and internal teams, particularly sales, you will take ownership of resolving issues, streamlining processes, and ensuring exceptional customer satisfaction. If you thrive in a fast-paced environment and are passionate about delivering high standards of service, this role is for you.

Key Responsibilities

* Handle a variety of customer service and administrative tasks, resolving enquiries with accuracy and efficiency.

* Serve as the primary liaison between customers and the sales team, ensuring seamless communication and support.

* Identify and address process improvements, proactively solving problems and anticipating challenges.

* Take full ownership of customer issues, managing them from start to resolution with minimal supervision.

* Make timely and well-informed decisions to meet deadlines consistently.

* Maintain detailed and accurate records of customer interactions and support activities.

* Represent the company professionally, demonstrating a commitment to service excellence and continuous improvement.

Requirements

* Strong accountability and the ability to own outcomes from start to finish.

* Exceptional problem-solving and decision-making skills with a structured approach.

* High attention to detail and a commitment to thoroughly following procedures.

* Ability to thrive in a fast-paced environment while maintaining professionalism.

* Excellent verbal and written communication skills, always prioritising the customer experience.

* Highly organised with the capability to manage multiple priorities effectively.

* Self-motivated, proactive, and dedicated to exceeding expectations.

Experience and Qualifications

* Educated to A-Level standard or equivalent.

* Previous experience in customer service, sales support, or administrative coordination.

* Proficiency in Microsoft Office, particularly Excel, and experience using CRM systems.

* Demonstrated ability to manage complex customer interactions and collaborate across teams.

Our Values
The ideal Customer Experience Co-ordinator will exemplify our core values:

* A Fire Within - Passionate, energetic, and committed to delivering excellence.

* Deliberately Urgent - Purposeful and efficient, always ahead of deadlines.

* Refreshingly Human - Approachable and emotionally intelligent, fostering collaboration.

* Extreme Ownership - Accountable, solution-driven, and always improving.

* We Think Big! - Creative and innovative, always exceeding expectations.

Benefits

Salary- £27,000- £30,000 basic plus Company wide bonus scheme
Monday- Friday 9am-5pm
Free Parking
Fully stocked Kitchen with free food and drinks

Prosecco Fridays

Company rewards and recognitions