3rd Line Support Engineer

Outside IR35 Contract - £275 per day

An excellent opportunity has arisen for an experienced 3rd Line Support Engineer in a busy IT Team.

Key Responsibilities:

* Provide 2nd and 3rd line technical support to clients, ensuring exceptional service levels.

* Troubleshoot and resolve complex technical issues efficiently.

* Mentor and support 1st and 2nd line engineers to build team capability.

* Ensure IT systems and networks are compliant with relevant policies.

* Lead IT infrastructure and network installation projects from design to completion.

* Provide internal system support and staff training where required.

Skills & Experience Required

* Strong knowledge of Windows Server, Active Directory, and Microsoft Operating Systems.

* Experience with virtualisation technologies (particularly Hyper-V).

* Proficiency with cloud technologies, including Office 365 and Azure.

* Proven experience in server and network installations.

* Ability to act decisively during IT incidents and emergencies.

* Excellent communication skills, both verbal and written.

* Customer-focused approach with a proactive, positive attitude.

* Able to work both independently and as part of a team, with strong organisational skills