Overview

An IT Procurement Manager for a CRM Implementation is required for a Charity in London on a 12 month Fixed Term contract paying £48,000. You will be required to work onsite in the offices in London 2 days a week. You must have previous experience in end to end IT Procurement and ideally you will be able to demonstrate experience in the procurement of a CRM system or relevant system previously. You must have a strong Procurement background for this role and not just a broad IT background.

Role Purpose

To lead the procurement process for a systems development and integration partner to support the CRM programme, ensuring the selected provider is effectively appointed and onboarded in line with delivery needs. The role sits within the Procurement team and operates on an embedded basis within the CRM programme to ensure alignment with programme delivery and organisational objectives.

Key Responsibilities

* Tender Management: Lead the procurement process to appoint a systems development and integration partner for the CRM programme - including market engagement, tender documentation (PQQ, ITT), evaluation and contract award. This will include developing clear technical specifications and designing appropriate commercial mechanisms such as SLAs, KPIs, reporting requirements, and any risk/reward or incentivisation elements to support delivery and contract performance.

* Contract Management: Support the development, negotiation, and mobilisation of contractual agreements with the appointed systems development and integration partner. This may include liaising with Legal, Finance, and programme leads to ensure delivery readiness and effective handover into the in-life contract management environment.

* Stakeholder Engagement: Build strong working relationships across the CRM programme, Procurement team, and relevant corporate functions (e.g. Legal, IT, Finance). Ensure stakeholders are engaged and aligned throughout the procurement lifecycle, and that commercial and delivery considerations are joined up.

* Specification & Evaluation Design: Work with subject matter experts to draft clear specifications and evaluation criteria that reflect programme delivery needs. Ensure documentation supports fair and effective assessment in line with procurement and regulatory standards.

* Contract Compliance & Legal Liaison: Liaise with Legal and Procurement colleagues to ensure terms and conditions are tailored to the CRM programme and Page 2 of 4 compliant with applicable regulations. This includes (but is not limited to) alignment with TUPE, environmental regulations, and corporate social responsibility standards.

* Supplier Engagement & Alignment: Lead supplier engagement activity during the procurement process, including clarifications, bidder sessions, and coordination of contract negotiations. Ensure supplier communications reflect shared understanding across the programme and procurement teams.

* Reporting: Provide timely reporting on procurement progress, risks, and dependencies to support programme governance and assurance. Ensure reporting enables shared visibility across CRM, Procurement, and supporting teams.

If you have the required experience as detailed above please do apply