My Shortlist

Your shortlisted jobs will appear here. To view your shortlist, please login or register

More Jobs Like This
DATE ADDED: Wed 17/10/2018

Desktop Support Specialist

San Francisco, USA
APPLY NOW

COMPANY: LIGHTHOUSE INFORMATION SYSTEMS

Job Description

 

Desktop Support Specialist

We are seeking an experienced Desktop Support Specialist to round out our exceptional technology team. Our technical staff provides our clients with the objective of making them more productive by educating them on business standards, tools and technologies and by modifying the tools for continuous improvement.

This is a full time position supports our clients primarily in the San Francisco and San Mateo County area.  Only people living in this area are more likely to be considered for this position.  We offer a complete benefits package and an opportunity to use and learn a wide range of customer service and technology skills.

Lighthouse employees are committed to our client's success.  We believe successful solutions include communication, responsiveness and execution. That difference motivates our entire company and all of our customers' satisfaction.  Lighthouse employees must demonstrate excellent customer service skills and we invest in coaching our employees in our unique customer focused ways.  We are looking for individuals that want a career where they will facilitate positive change and can be a champion for outstanding customer service to our customers.

 

Essential Duties and Responsibilities include:
• Provide full desktop service to client base end users in local offices (in person and remotely).
• Maintenance and problem solving with respect to workstations and desktop applications.
• Provide feedback on work in progress.
• Ability to work with individuals with a wide range of computer skills, specifically when communicating technical information.
• Ability to provide support for mid to large enterprise level organizations.
• Other duties/tasks as assigned.

Job Requirements, Knowledge, Skills and Abilities:
• Ability to provide outstanding customer service.
• Exceptional interpersonal and communications skills.
• Excellent analytical and problem solving skills 
• 3-7 years detail oriented experience in a Corporate Help Desk environment.
• Experience with face to face/in person technical support is required.
• Practical knowledge of Remote Desktop or other remote assistance programs
• Hands on experience using and/or troubleshooting Microsoft Windows 7/8/10, Microsoft Office 2010/2013/365.
• Working knowledge of SharePoint.
• MAC OS X experience is required. 
• Experience using Symantec Enterprise Protection Anti-Virus Software (desktop).
• Experience working with smart phones and tablets such as iPhones, iPads and Droids.
• Ability to lift up to 30 pounds
• Must have reliable transportation and should expect that commutes are subject to change and could at times be 50 plus miles round trip.
• Candidates should expect to work overtime, the average work week is 45 hours. 

At Lighthouse we maintain our clients' infrastructure to industry standards for performance, security and availability.   We value a high degree of rigor and exceptional communications skills.  Our primary mission is to make our clients more effective through the efficient use of technology.

If you believe in being a champion for our customer's success and you have the skills and experience we are looking for, please send us your resume to #removed# today!!

 

Lighthouse Information Systems, Inc.                                                   #removed#

Company Description
Lighthouse employees are committed to our client's success. We believe successful solutions include communication, responsiveness and execution. That difference motivates our entire company and all of our customers' satisfaction. Lighthouse employees must demonstrate excellent customer service skills and we invest in coaching our employees in our unique customer focused ways. We are looking for individuals that want a career where they will facilitate positive change and can be a champion for outstanding customer service to our customers.


Role: Desktop Support Specialist
Job Type:
Location: San Francisco,

Apply for this job now.
APPLY NOW