Job Title: Resident Liaison Officer
Location: ENFIELD
Salary: £18.71 PER HOUR - WEEKLY PAY TEMP-PERM
Sector: Social Housing Maintenance

Must have own vehicle have previous experience as an RLO, Please do not apply without previous experience as the company require a candidate to hit the ground running

The Resident Liaison Officer (RLO) serves as the primary link between the company (specifically during refurbishment or maintenance projects) and the residents/stakeholders, ensuring clear communication, minimal disruption, and effective conflict resolution.

Key Responsibilities

• Resident Communication: Act as the main point of contact for residents, leaseholders, and contractors, addressing inquiries and concerns promptly and professionally.
• Information Management: Establish effective communication channels to keep all stakeholders informed about project schedules, access requirements, and timelines.
• Access Coordination: Coordinate access to properties with residents to ensure the smooth delivery of works (e.g., kitchen and bathroom installations) in occupied homes.
• Relationship Management: Build and maintain strong, trusting relationships with residents, treating them fairly and reasonably at all times.
• Problem/Conflict Resolution: Identify and resolve any conflicts or issues that arise between residents and the project team, mediating conversations to find mutually beneficial solutions.
• Documentation and Reporting: Prepare reports, manage information flow, and provide regular updates on resident engagement and relationship status to senior management.
• Community Engagement: Assist in implementing community benefit initiatives, such as local employment, training, and volunteering opportunities associated with the project.

Essential Skills and Qualifications

• Experience: Proven experience in liaising with the public, ideally within social housing or domestic maintenance environments.
• Communication Skills: Excellent verbal and written communication skills, with the ability to manage challenging situations and expectations.
• Interpersonal Skills: Strong ability to build relationships with diverse groups of people and work collaboratively within cross-functional teams.
• Organizational Skills: Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines efficiently.
• Flexibility: Willingness to work flexible hours, including occasional evenings, to meet residents' needs.
• DBS Check: The role requires a Basic Disclosure and Barring Service (DBS) check at the offer stage.
• Driving License: A valid UK driving license and access to a car is often essential for travel between properties and sites.

if interested in the above and you have relevant experience, please email your CV