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DATE ADDED: Sun 20/10/2019

Customer Service And Marketing Executive

Newport Pagnell, UK


JOB TYPE: Permanent, PartTime

SALARY: 20000 - 23000

Hours: Full time or part time hours available Duration: Permanent Salary: £20,000 increasing to £23,000 p/a after successful completion of probation period Location: Cranfield, Bedfordshire Ready to be part of a fast-growing, dynamic company where ambition is rewarded? At Crave we develop software for hotels to provide awesome services to their guests via our in-room tablets. Our clients include some of the most amazing hotels across the world, including ARIA and Vdara locally here in Las Vegas. If you feel inspired by happy/satisfied customers and the opportunity to grow as a professional we would love to have you on board! Role overview As a Crave Customer Service and Marketing Executive, you will play an essential role in creating and maintaining a fantastic guest experience for our hotel clients and will work closely with multiple teams to ensure customer success. You will be responsible for a diverse set of activities within the spectrum of customer happiness and project management, ranging from gathering customer requirements to designing and creating eye pleasing pages and content structures on our Content Management System. The ideal candidate will be organized, energetic, detail-oriented, creative, patient and eager to learn, who is excited about the opportunity to grow and develop in tandem with the team and with the company. With the ability to thrive in a fast-paced, collaborative environment you will be the ultimate ambassador of the Crave brand. Your r esponsibilities Deliver an awesome customer experience through a variety of communication channels. Become an expert on how the Crave solution works and its day-to-day usage, helping our customers understand the features and the benefits pertaining to their specific needs Respond to customer support inquiries and monitor the incoming tickets in all of our support channels Manage self-service resources and improve the customer experience through the continuous evolution of the product and processes Become the ultimate problem solver, always thinking creatively to achieve the optimum results in collaboration with our customers and colleagues Forge, grow and maintain customer relationships Collaborate with all departments to assist with various projects and initiatives What we would like from you Tech savvy and hungry to develop your customer happiness and project support skills An empathetic problem solver who can identify customer needs and successfully implement solutions Excellent verbal & written communication skills with the ability to explain complex issues in simple terms and adapt your tone for different users Able to adhere to and enforce project timelines and scheduled deadlines Detail-oriented with exceptional organization, task and time management skills Self-motivated, highly flexible and proactive with a team mentality Able to take on any challenge and to embrace the chance to grow and improve Excellent work ethic and a willingness to take the initiative and ownership to see things through to completion What we have to offer you in return Competitive compensation and a fun, relaxed office environment Comprehensive training to understand their business solutions and processes A fulfilling, challenging and varied role as part of a motivated team that is leading innovation within its market An opportunity to develop and progress your career in a fast-growing and exciting technology company Crave is for equal opportunities, we are committed to providing a work environment that is free from any discrimination. At Crave Interactive, we value diversity, mutual respect and personality uniqueness of each employee.