Reed Supply Chain & Procurement are currently supporting a Bishop’s Stortford based organisation in their search for a Logistics & Customer Service Executive. 

You will support a multitude of teams including Warehouse and Customer Care while liaising with Freight providers and the company’s customer base.   

As the Logistics & Customer Service Executive you will be responsible for arranging movement of goods from the warehouse to the end destination ensuring costs are correct.

Duties will include;

• Management of customer orders from receipt to delivery.
• Work with the relevant freight provider to ensure key KPI’s are met.  Control transport costs and highlight areas for improvement in process.
• Arrange transportation of goods from collection point to end destination.
• Provide a proactive and consistent level of delivery updates and progress on orders.
• Liaise with specific warehouse to obtain delivery bookings.     
• In the event of a damage or delivery issue, communicate all information to the relevant department to raise a Non-Conformance.
• Invoice delivery notes upon confirmation that the goods have been dispatched.
• Obtain Proof of Deliveries (POD’s) and certificates of shipment as required from the freight providers or shipping line.
• Arrange the return of goods where necessary.

What I need from you;

Previous experience within Logistics & Exports would be highly desirable

Clear communication skills

High level of accuracyStrong organisation skills

Working knowledge of Excel, Word & Outlook

What’s in it for you;

Salary up to £25k

23 days holiday plus bank holidays

Hybrid working environment with 2 days working from home

Auto enrolment pension

Apply now to discuss this opportunity in more detail