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Date Added: Sat 22/05/2021

Property Operations Manager - Dallas, TX

Dallas, TX, US
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Job Type: Permanent, FullTime

Job Description
Who We Are:

Kasa is building a global accommodations brand unlike any other. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well priced, trustworthy, and that offers a large selection of great locations. Our guests enjoy seamless check-ins, spacious apartments, and attractive amenities, helping them feel right at home. If anything comes up, our remote guest experience team is available 24/7, ensuring our hospitality is always felt, though rarely seen.

Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays. Our products and systems unlock unparalleled flexibility to operate anywhere from a few Kasa to a few hundred Kasas in any type of building, in just about any location. We currently have Kasas in over 17 states and are expanding into new markets all the time.

All of this is made possible by our team members, each of whom plays a critical role in fulfilling our vision and mission. We strive to foster a culture that values feedback, support, and collaboration throughout the organization. As a remote-first company, we work hard to bridge the gap of distance through initiatives that foster connection across Kasa. A few examples include lively All-Hands meetings, department get-togethers (online and in-person), and teamwide celebrations of important milestones. We offer benefits that encourage team members to stay at Kasa properties to experience our product firsthand and meet local team members when nearby. Guests are crucial to Kasa's mission. Accordingly, every new Kasa team member gets trained in our Guest Experience Akademy during their onboarding.

Our team is fortunate to have diverse backgrounds, personalities, and experiences united by a commitment to excellence and passion for our industry. If Kasa's vision and culture speak to you, and you're up for the challenge of building a company on the cutting edge of real estate, we would love to have you on our team!

The Role

We are looking to add a highly motivated, Dallas, TX based individual to join our Property Operations team. As a Property Operations Manager, you will have end-to-end ownership over the on-the-ground operations for a region of Kasa properties. This will include physical and technical challenges, while also being the face of Kasa on the ground.

In this role, you will report to the Hospitality Operations Manager and work closely with Property Operations management as well as our Guest Experience team. It takes a special person to oversee this property and we hope you're excited by the challenge!

About the Team

This role is in our Property Operations department. Our mission is to ensure our guests have a seamless in-unit experience. Our team members are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.

Day in the life of a Kasa Property Operations Manager

Like many operations roles, there is no 'typical day'. Your role will involve a wide range of activities tending to the Kasa portfolio in Dallas, TX. These activities will be a mixture of recurring property management tasks and activities requiring more urgent attention. A normal day will consist of you utilizing task-tracking tools to ensure routine checks are done at each property. Managing, prioritizing and carrying out on-site tasks is crucial for this role. (e.g. stocking supplies, purchasing and installing replacement furnishings, liaising with building staff on maintenance requests)

You will routinely visit the property and assess units in Dallas, TX. This includes replacing broken items, coordinating with our housekeeping partner, and searching for potential areas for improvement. You'll need to take the initiative to identify and execute in-unit improvements while prioritizing against a per/unit budget.

During emergencies, you will be the primary party responsible for providing support for lockouts, last-minute requests, and assisting with other guest issues. As our eyes and ears on the ground, you will also at times work with our Trust and Safety team to implement on-site security protocols and be present at the property to personally oversee the departure of problematic guests.

  • You have 2+ years of property management experience
  • If lacking property management, you should have 2+ years of tech startup operations experience
  • You have worked within past roles and enjoy mobile technology and you're eager to learn new systems and platforms to make you better at your job
  • You're flexible in your schedule and can help with emergencies whenever they arise
  • You're handy with a toolkit and comfortable building boxed furnishings
  • You have reliable transportation and are open to traveling to multiple locations as needed
  • You're comfortable lifting items up to 50 pounds
  • You can handle stressful situations with a calm and positive demeanor
Plus if...
  • 1+ years of hotel experience
  • 1+ years of guest service experience
  • You pride yourself on your communication and organizational skills
In one year, you will succeed at Kasa by having:
  • Established yourself as a top Property Operations performer by consecutively reaching monthly quantitative goals
  • Set a high bar for quality standards within your market through preventative maintenance upkeep and housekeeping collaboration efforts
  • Become an invaluable resource to our team, beyond your knowledge of Dallas-specific operations
  • Supported successful expansion efforts and critical cross-departmental Kasa projects

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