Property Manager/Administrator – Hemel Hempstead

• Annual Salary: £26325 FTE Salary - Pro-rata £21,060 (£13.50 p/hour)
• Location: Hemel Hempstead
• Job Type: Full-time/Part-time (Mon-Fri, 9am-3pm, 6 hours p/day)

Join our client, a leading provider of independent living accommodation for the over-55s, as a ‘House Manager’. This role is based in Hemel Hempstead and offers a unique opportunity to manage onsite operations and resources with a focus on delivering exceptional customer service.

Day-to-day of the role:

• Maintain a clean and welcoming environment for all residents and guests.
• Ensure that Standard Operating Procedures are followed to ensure consistent service delivery in line with the relevant legal framework.
• Use the correct and appropriate PPE issued to you.
• Keep a daily diary recording all significant events on site and dealings with residents, such as emergencies, disputes, and maintenance work.
• Ensure efficient and appropriate communication is maintained with residents and deal efficiently and effectively with all resident enquiries.
• Encourage the formation of a Social Committee and promote a community atmosphere.
• Meet with prospective new residents and introduce them to the scheme and services provided.
• Ensure that the emergency call system is kept fully operational and monitor this system during working hours.
• Be observant and vigilant regarding the welfare of residents, including irregular activity or absence.
• Visually inspect the building daily and ensure the security of the development.
• Manage contractors working on site and ensure work is carried out safely and to a high standard.
• Manage the Guest Room Service, water testing, and weekly Fire Panel testing in accordance with standard operating procedures.

Required Skills & Qualifications:

• Resilience and enthusiasm with a professional and courteous demeanour.
• Experience of working with the over-55s client group in independent living would be a benefit but not essential.
• Proficiency in IT skills with readiness to enhance these skills.
• Ability to work on own initiative as well as part of a team.
• Preparedness to develop skills on a professional level through initial and ongoing training provided by the company.
• Effective communication skills with an assertive and professional approach when dealing with contractors, staff, or residents onsite.

Benefits:

• Professional development and training.
• Supportive team environment.
• Access to the resources of the wider Group.

To apply for this House Manager position, please submit your CV