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Date Added: Sat 28/05/2022

Receptionist / Host

London, UK
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Job Type: Permanent, FullTime

Salary: £22000 - £22000

Porsche Retail Group have an excellent opportunity for a Receptionist / Host to work for one of the world’s most iconic brands and join the prestigious Porsche Centre Mayfair. This Studio concept dealership is a one-of-a-kind boutique style showroom in the UK which opened in August 2020. The Porsche Centre Mayfair is only a 2-minute walk to the Ritz Hotel&Green Park tube station, with The Royal Green Park facing the building. The dealership has a barista service coffee bar and is surrounded by shops, cafés, bars and restaurants.

Important: Due to the full reopening of the Centre, there are various positions available for the Centre Support Assistant / Receptionist / Host as follows:

Full Time - Monday to Friday (8am to 6pm)
Part Time - 3 days Monday to Saturday (8am to 6pm)
Part Time - every Saturday (8am to 5pm)
Part Time - Monday to Friday 10.30am to 2.30pm

Please only apply if you are willing and able to do these hours and specify which hours you would be interested in.

About the company
Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London. Porsche Retail Group are proud to be one of Best Companies’ Top 100 large companies to work for in the UK, as well as a Top 5 company in Automotive, and combine an outstanding working environment with great benefits and an extremely competitive package.

About the role
As a Receptionist / Host, you will also provide an efficient and effective administration support service to the management team, including:

• Presenting a warm welcome to all customers and visitors to the Centre

• Building rapport with guests and establishing their needs quickly and efficiently to maximize their experience

• Acting as a Brand Ambassador, reflecting the brand image and standards at all times

About the core responsibilities
In the role of Receptionist / Host you will:

• Handle all customer queries in a professional and timely manner through any medium (in person, phone, e-mail or on-line)

• Distributes enquiries, calls and messages to colleagues in an accurate, timely and appropriate manner

• Obtain all necessary customer information in order to share data with colleagues and input on to the required system documents. Fully maintain accurate data relating to customers as appropriate

• Maintain accurate customer enquiry records as defined by management

• Ensuring all customer needs all looked after for each department (Sales, Aftersales and Parts), including the offer of refreshments and be confident to converse with the customer

• Promoting and selling of Porsche Products and Services such as Porsche selection which includes showroom transactions of ordering and taking payments

• Pro-actively approach customers in the showroom to discuss product information and offer help/advice and demonstrate vehicle options

• Provide customers with specification information on all Porsche products and services available through the Centre including Aftersales

• Develop a good knowledge and understanding of all competitive products and dealerships in order to provide better insight to customers

About you
To be successful for the role of Receptionist / Host you will have

• Experience in a similar front facing role

• Excellent customer services ability

• Immaculate presentation and interpersonal skills

• Strong administration and time management ability

About the rewards
For the role of Receptionist / Host we have various positions available, including:

Full Time - Monday to Friday (8am to 6pm)
Part Time - 3 days Monday to Saturday (8am to 6pm)
Part Time - every Saturday (8am to 5pm)
Part Time - Monday to Friday 10.30am to 2.30pm

There is a basic salary on offer of £11.05 per hour (circa £23,000 per annum, pro rata) plus bonus of up to £3,000 over the year pro-rata. You will also receive a fantastic benefits package, including:

• 25 days holiday per year plus bank holidays pro rata

• Option of a VW group vehicle at preferential leasing rates

• Private Medical Insurance

• DC Pension Scheme

• Life Insurance

• Staff preferential rates

• Employee Discounts Programme

• Employee Assistance Programme

How to apply
Please note that eRecruitSmart is advertising the role of Receptionist / Host on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.

You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you!

Reception, showroom, dealership, vehicles, cars, administration,

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