Baltic Recruitment are delighted to be supporting MDS Aero, a global leader in the design and construction of gas turbine engine test facilities with their search for an Application Support Engineer.

Overall Purpose:

• In this role, you'll be at the forefront of troubleshooting, maintaining, and upgrading advanced software and control systems, ensuring mission-critical applications run smoothly and reliably.
• This role blends hands-on technical support with innovation and application lifecycle management-perfect for someone passionate about customer success, system performance, and continuous improvement.

Key Duties:

• Maintain and troubleshoot software systems, data acquisition and instrumentation, and PLCs in engine test environments.
• Provide end-to-end technical and engineering support for MDS software products across fixed and deployed platforms.
• Perform root cause analysis and diagnostics, integrating new technologies and deploying updates to enhance system reliability.
• Implement software upgrades and manage application baselines in collaboration with cross-functional teams.
• Partner with customers to build and modify system configurations, ensuring optimal HMI and system usability.
• Deliver on-site and remote support for system installations, commissioning, and upgrades-often on short notice.
• Provide feedback to software design teams on field issues, usability, and future product improvements.
• Document and maintain software version histories and development processes.

Key Requirements:

• Degree or diploma in Computing/Software Engineering, or equivalent related experience.
• Minimum 5 years of experience administering and maintaining Linux-based systems.
• Solid experience resolving complex software issues and applying structured problem-solving.
• Hands-on scripting and automation for deployments and maintenance.
• Familiarity with virtualized environments such as VMware or Hyper-V.
• Superb collaboration, communication, and customer service skills.
• Strong organizational and time-management skills.
• Willingness to travel internationally and support projects across time zones with flexible working hours.

The Package:

• Competitive salary depending on experience.
• Bonus Program: Eligible for up to 6% of base salary, based on individual and company performance, paid annually.
• Medical Benefits: Option to participate in private insurance, with employees contributing a portion of the premium. Participation is voluntary.
• Generous Pension Program: After successfully completing the probationary period, employees can join the company pension scheme through Salary Exchange (Salary Sacrifice) for pension contributions.
• • Immediate full tax relief without needing to claim higher-rate relief via annual tax returns.
  • Reduction in National Insurance contributions for both employee and employer, increasing take-home pay with no reduction in pension benefits.
• Holidays: 25 days of paid vacation plus 8 statutory holidays.