We are currently looking for three Senior Applications Operations Engineers to join our Technology & Service Operations function within the Digital & Technology group.

Client Details

The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research.

The Digital and Technology Group (D&T) lies at the heart of the Agency and is responsible for delivering an optimised IT infrastructure and maximising the secure use of data to enable our scientists, inspectors, and the rest of the organisation to deliver world class services which can improve outcomes for patients and the general public. The Group was essential in the race to approve COVID-19 vaccines in 2020 and in supporting the UK to set up its own medicines and devices approvals systems following our exit from the EU. The work we do matters!

The Technology & Service Operations function is responsible for managing the existing IT infrastructure including both software and hardware, databases, and other technology platforms; leading the support and maintenance of applications; development and testing of new applications and platforms and cyber and information security for the Agency.

Description

This role will either be work on discreet small projects to proactively maintain the applications that are in production or work on operational support and break-fix of our core IT business systems.

The roles will include (but not limited to):

Incident management and technical problem solving and resolution
System upgrades and patching
Systems administration
Finding and implementing solutions to outdated processes
Remediation work based on results of audit and assessments
Change management - code deployment and control These are technical roles primarily working on Windows OS within Azure and on-prem virtualised estate.

Key responsibilities:

Leadership and Management

Working with our internal teams the post holder will play an active role to ensure that upgrades and patching is undertaken in a timely manner.
Provide data to enable reporting on project delivery to senior management and governance boards
Feed data into the roadmap of projects with timelines of completion
Proactively monitor services to ensure that they are performing as expected.
understands key change management tools and processes.Service Delivery

Work with team members to arrive at technical decisions and ensure the correct process is being followed at all times.
Implement technical changes on both on-prem and cloud services.
Coordinate and respond to incidents, ensuring relevant prioritisation and detail to allow effective investigation.If you would like