Role Overview

We are currently looking for Quality Checkers to work as part of a high performing team helping a major financial service provider deliver a past business review project focused on investment product sales. You will be working in a results-orientated environment, where your core responsibility will be to complete quality checks on data gathering activity to ensure accurate and high-quality file review.

Key Responsibilities

• Conduct quality checks on Data Enrichment & Validation activity (‘DE&V’)
• Provide detailed feedback including clear instructions for remedial action (where appropriate)
• Provide support to operations
• Provide detailed information to Team Managers to improve Case Handler Performance
• Conduct Process Confirmations (Buddying in/Observing Team)

Supplementary Responsibilities

• Learn and understand the process in depth
• Provide support to the wider team and working with the team leaders and senior operations manager to drive a consistent level of quality across all files
• Collate thematic findings to continually improve quality by suggesting where there are gaps in knowledge and where additional training may be appropriate

Experience and Skills:

Essential

· Minimum 12 months QC experience within a similar role

· Excellent attention to detail and accuracy

· Experience navigating multiple systems

· Ability to work to demanding deadlines

· Ability to attain and maintain specified quality and production targets

· Ability to work remotely/ independently & as part of a rapidly growing team

· Demonstrate an ability to work with honesty, integrity and trustworthiness

· Maintain high standards of professionalism and competence