Customer Service Representative

Envases Ohio, a pioneering force in packaging solutions, invites qualified candidates to join our esteemed team as a Customer Service Representative. We are seeking an individual with exceptional communication skills and a dedication to delivering unparalleled customer experiences.

Key Responsibilities:

· Primary Point of Contact: Serve as the initial touchpoint for customers, handling inquiries, processing orders, and ensuring an exemplary level of support.

· Order Management Expert: Oversee the entire order lifecycle, from entry to shipment, ensuring precision and efficiency in execution.

· Resolution Specialist: Address customer concerns and inquiries promptly, applying critical thinking and effective problem-solving skills to uphold Envases Ohio's commitment to customer satisfaction.

· Effective Communication: Utilize clear and professional communication channels, including phone, email, online chat, and in-person interactions, to assist customers seamlessly.

· Collaborative Team Player: Work closely with internal teams to relay order changes, confirmations, and cancellations, fostering cohesion and efficiency.

• Superior Communication Skills
• Problem-Solving Acumen
• Customer-Centric Mindset
• Detail-Oriented

Perks of the Role:

• Professional Development
• Competitive Compensation
• Inclusive Work Environment
• 11 Paid Holidays
• 401K
• Medical/Dental Benefits