Senior Enforcement Officer - Safer Estates

Location: St. Helens / Warrington / Liverpool
Salary: £39,743 per annum
Contract: 6-month fixed-term

We are currently recruiting for an experienced and driven Senior Enforcement Officer to join the Safer Estates team within a respected housing organisation. This is a 6-month fixed-term role focused on managing anti-social behaviour (ASB) cases and supporting the delivery of a high-quality enforcement service to residents.

About the Role:

As Senior Enforcement Officer, you will play a lead role in overseeing the allocation and progression of ASB cases across the Safer Estates team. You will audit and monitor workloads, provide support on complex issues, and help maintain service standards across the business. This is a key leadership position involving cross-functional collaboration and external stakeholder engagement.

Key Responsibilities:

Allocate ASB cases and monitor team workloads to ensure timely, effective resolution

Conduct regular audits and quality checks on case management

Support staff with complex or sensitive cases, providing guidance on legal frameworks and internal policies

Liaise with departments and partner agencies to enhance service delivery and community outcomes

Manage team performance through one-to-ones, coaching, and development plans

Support legal processes by preparing accurate documentation, notices, and evidence

Generate performance reports from the QL Housing Management system

Attend multi-agency meetings and represent the organisation externally where required

Requirements:

Proven experience managing ASB cases and knowledge of relevant policies and legislation

Strong leadership skills, including team management and performance oversight

Experience working in a customer-facing or housing enforcement environment

Ability to analyse workloads, identify service improvements, and implement effective solutions

Confident communicator, capable of building relationships with internal and external stakeholders

Competent in report writing and data analysis using housing management systems (preferably QL)

Experience preparing legal documents related to enforcement and tenancy breaches

Pre-Employment Checks:

Right to work verification

Reference checks

Qualification verification

Occupational health questionnaire

DBS check (if required for the role)

Completion of new starter documentation

This is a great opportunity to join a professional and collaborative team committed to safer communities and excellent service standards. If you are passionate about housing enforcement and supporting neighbourhoods to thrive, we want to hear from you.

If you are interested, please get in touch today with our specialist Georgia on

(phone number removed) / (phone number removed)

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